Why Desmer ?

Desmer supports its clients at all customer touch points and operational team management areas with its innovative vision, high technology, high employee satisfaction and strong capital structure. Desmer values its employees and accepts this as part of its corporate identity. Desmer adopts ‘providing high quality service with its happy employees’ as the company policy.  

As a BPO provider,

  • Our technical team, composed of the bests in their field continues working without making any concessions of world quality standards.
  • While low level of employee turnover decreases employee achievement and training costs, it helps us train competent and accomplished experts. With the support of this infrastructure, we provide the best service in the shortest term possible and increase the client net promoter score by solving the problem in a short period of time.
  • Equipped with high technology, our call center offers one of the most modern and comfortable working atmosphere.
  • We are well aware of the fact that in every call that reaches us, the clients actually call you, and not us. In this respect, we are working hard to offer the best service anytime, with our whole staff, technological equipment and management team.

As a technology vendor we

  • Meet customer demand for mobile-friendly, self service communication channels
  • Increase customer satisfaction
  • Personalize customer interactions
  • Send proactive and actionable reminders and notifications
  • Higher self service resolution rates
  • Easily  Make application changes and updates
  • Lower total cost of ownership
  • Capture and analyze customer data

As a summary, Desmer;

  • Have the industry’s deepest expertise
  • Have continuous innovation for their solutions and services
  • Have customer and partner oriented understanding.