Fully Integrated Process & Interaction Management System
What is DesTech Utilities Solution Suite?
DesTech Utilities Solution Suite can collect and 360˚ manage all customer interaction on omni-channel and manage field teams as well as their inventory. Destech Utilities Solution Suite is a fully integrated process and interaction management system.
DesTech Utilities Solution Suite uses Microsoft Dynamics CRM platform and integrates applications -commonly being used by utilitiy componies-to manage and report call center, field teams and department users on a single platform and interface.
DesTech has a unified interface to manage call center, field teams and back office. DesTech is a single program to manage your entire operation. You don’t need an additional software for other operations. It can be used as a CRM tool for all other programs that you use.
Which touchpoints does DesTech Utilities Solution Suite uses?
Customer interactions are handled from all touch points like web, mobile, phone, e-mail, SMS, IM, TXT, fax, social media (Facebook, Twitter etc.) DesTech Utilities Solution Suite enables the customers to have the privilege of having continuity in their interactions so they do not need to express their demands over and over.