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What is DesTech Utilities Solution Suite?

DesTech Utilities Solution Suite can collect and 360˚ manage all customer interaction on omni-channel and manage field teams as well as their inventory. Destech Utilities Solution Suite is a fully integrated process and interaction management system.

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How does DesTech Utilities Solution Suite Works?

DesTech Utilities Solution Suite uses Microsoft Dynamics CRM platform and integrates applications -commonly being used by utilitiy componies-to manage and report call center, field teams and department users on a single platform and interface.

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Why Destech Utilities Solution Suit?

DesTech has a unified interface to manage call center, field teams and back office. DesTech is a single program to manage your entire operation. You don’t need an additional software for other operations. It can be used as a CRM tool for all other programs that you use.

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Less total cost of ownership

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Less inbound calls

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Less customer complaint

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Less material use by the field teams

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Decrease in inbound ACHT

Which touchpoints does DesTech Utilities Solution Suite uses?

Customer interactions are handled from all touch points like web, mobile, phone, e-mail, SMS, IM, TXT, fax, social media (Facebook, Twitter etc.) DesTech Utilities Solution Suite enables the customers to have the privilege of having continuity in their interactions so they do not need to express their demands over and over.

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  • Customer Services

  • Collection Calls

  • Sales & Marketing

  • Fulfillment Services

  • Technical Support Services

Call Center Services

Desmer Call Center Services

Clients

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Desmer Kayseri

Telephone: (+90) 352 691 46 56
Fax: (+90) 352 691 46 06
bilgi@desmeriletisim.com.tr

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