DesTech Call Center Solutions Suite is a resource management system for corporate companies who need to manage their business processes for daily operations. DesTech Call Center Solutions Suite is a tailor made customable platform that ensures an accurate, legitimate and fair environment bothfor companies and the employees.
DesTech provides the best of the breed product in human resources, work force management, quality assurance, sales, training, call center operation, interior communication, IT both for managers and employees.
We ensure an accurate, legitimate and fair environment both for company and the employees with HR module
Quality Module assures to icrease customer satisfaction by maximizing servis quality levels.
Workforce Management module helps planners with its sophisticated forecasting and scheduling capability
Sales Module helps sales teams to keep the track of customers, leads and propects
Training Module has a great power on continious employee development
Companies can track operation durations and productions with Destech Operation module
Help Desk Module helps employees to have an online technical support
Interior Communication module provides all nessesary communicaiton features for employees and the company.
Destech Call Center Solutions Suite plans, organizes, manages all the processes of the employees from recruiting to quiting. Measures performance and value added actions of employees and ensures a fair and accurate working environment.
Cost reduction in HR, reporting, monitoring, and accounting departments
increase in employee satisfaction and loyalty
less customer complaints
HR Module manages all the processes of the employees from recruiting to quiting. It ensures legal and regulative rules with legal authority.
You have a detailed recruiting processes
You have manuality
You have problems to manage large number of employees
You have an extra unnecessary workload on HR people
Promotion and Warnings
Quality Improvement Module
This is the module that manages all quality process starting with recording customer interactions and ending with taking necessary improvement actions.
You care your service quality
You are trying to improve your service quality
Call Listening Sub Module: Incoming calls must be evaluated by quality department for certain periods. This sub module helps supervisors to reach recorded calls and evaluate them.
Quality Evaluation Sub module : To improve service quality all the customer interactions evaualted according to SLA’a and this module will be the right hand of the quality department.
Work Force Management
It is a complex process to forecast calls and plan shifts while maximizing employee performance. Workforce Management Module supports planners when scheduling.
You have a processes like shift planning, breaks, day offs etc.
Skill Based Planning
Shift change by supervisor approvement
Employee Break Control
Ability to display personel daily production performance
Production KPI control ability
Sales & Marketing Management
It is extremely important to manage your sales activities. Contact information of customers, leads and prospects are vital for healty processes. Within this module you can manage all your processes with customer contact details, corporate company details, proposal and agreement details easily.
You have mass amount of customers and have different deals with each of them
Lead Business Opportunity Alarms
This module helps customers to increase interior communications opportunities, decrease the volume on mailing and increases accessibility.
You have tens of employees or work places away from each other or at different locations
Communication security is important for your company
You have overlapping meetings
You have problem to reach all of your employees
Your employees need supervision while handling their job
Employees have to be trained during their working life. This module helps companies to manage trainings, coachings and exams.
You need a training, education
You need to measure its affects in your company
Education: Online training and examination.
Coaching: Supervisors can manage their coaching activities online from the system
Operation module is the one that includes all operational dynamics and figures out all legal rights of the employees as well as enabling monitoring features.
You have manuel performance processes
You have a KPI based bonus system
You want to see wage calculations online
You want to rank employees
Performance: The sub module that calculates employee performance and reports it
Tally: The sub module that calculates wages according to shifting and over times
Reporting: Daily production and KPI monitoring and reporting ability
Wallboard: The ability to manage operation oline with all the operational details.
Technologic problems are one of the most struggling problems of employees. Every technologic problem means loosing time and money. Companies should solve these problems quickly.